Welcome to Loopcer. We are committed to providing premium-quality products and a seamless shopping experience. Please read our Return & Exchange Policy carefully before placing an order.
SIZE EXCHANGE POLICY
We understand that finding the perfect fit online can sometimes be challenging. To ensure a hassle-free experience, Loopcer offers a size exchange facility for eligible products.
Eligibility for Size Exchange
A product is eligible for exchange if:
The exchange request is raised within 7 days of delivery.
The product is unused and unwashed.
All original tags, labels, and packaging are intact.
The product is free from stains, perfume, deodorant marks, damage, or signs of wear.
The requested size is available in stock.
Exchange Process
Contact our support team within 7 days of receiving your order.
Provide your order number and exchange request details.
Once approved, our team will guide you through the exchange process.
After quality inspection of the returned item, the replacement product will be shipped.
Loopcer reserves the right to reject exchange requests that do not meet the eligibility criteria.
RETURN POLICY
To maintain product quality and hygiene standards, Loopcer currently does not accept returns for reasons such as:
Change of mind
Preference changes
Incorrect size selected by the customer
Color expectations based on screen display variations
We encourage customers to review the size guide carefully before placing an order.
DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS
If you receive:
A damaged product
A defective product
An incorrect product
A product with a manufacturing defect
Please notify us within 48 hours of delivery.
Required Information
To process your request, please provide:
Order number
Clear photographs of the product
Photographs of packaging (if applicable)
Brief description of the issue
After verification, we will provide an appropriate resolution, which may include replacement, exchange, or refund at our discretion.
NON-EXCHANGEABLE AND NON-RETURNABLE ITEMS
The following items are not eligible for return or exchange:
Products that have been used or washed
Products without original tags
Products damaged due to customer misuse
Products returned without original packaging
Products requested beyond the exchange eligibility period
REFUND POLICY
Refunds are only issued in cases where:
The ordered item is unavailable and cannot be replaced.
A replacement product cannot be provided.
A verified damaged or defective product cannot be resolved through replacement.
Approved refunds will be processed to the original payment method within 7–10 business days.
For Cash on Delivery orders, refunds may be processed via bank transfer or another approved method.
CANCELLATION POLICY
Orders may be cancelled before shipment.
Once an order has been shipped, cancellation requests cannot be accepted.
Customers may contact our support team for assistance regarding order status.
SHIPPING CHARGES
Shipping charges, if any, are generally non-refundable unless the return or replacement is due to an error on our part.
QUALITY INSPECTION
All returned or exchanged products undergo quality inspection upon receipt. Loopcer reserves the right to reject requests if the product does not meet the eligibility requirements outlined in this policy.
CONTACT US
For any return, exchange, or support-related queries, please contact us:
